Как можем да ви помогнем?

Получете необходимите отговори за всички проблеми или въпроси, които може да имате. Нашият Помощен център е тук, за да ви осигури поддръжка и решения.

Why do I not see some transactions in Expenses?

When you make an outbound transactions, they will automatically appear in the Expenses section (this includes all outbound transactions such as card payments, bank transfers, and direct debits).

1. Check the expense tracking start date.

By default, all transactions are tracked from the start of your account activity. If you have previously changed the starting date for tracking expenses, you may not see some of your earlier transactions here. To change the expense tracking start date:

  • go to Expenses Settings
  • click on starting date
  • select a starting date
  • you can add expense information for expenses from this date onwards

2. Check if the card has been enabled for expense tracking.

By default, all cards are enabled for expense tracking. If you have previously disabled expense tracking for a particular card, you cannot add expense information for expenses made on this card. To change this:

  • go to Expenses Settings
  • click on tracked cards
  • enable expense tracking for the card
  • you can now add expense information for all expenses made on this card