Проблеми с ПИН кода на картата ми
A PIN code is a 4-digit number used to authorise transactions at ATMs and payment terminals. If needed, you can change your PIN at any ATM with the 'PIN services' feature. To learn more about changing PINs, you can visit this FAQ. Remember, your 4-digit card PIN is different from your Revolut app’s 6-digit passcode.
Transaction declined
To see why your transaction was declined and the relevant troubleshooting steps, simply tap it in your in-app transactions list.
PIN attempts exceeded
If you’ve exceeded your PIN attempts, you can unblock your card in the Revolut mobile app:
- Go to 'Home' on the bottom menu
- Tap the card icon in the top-right corner
- Select the card you need to unblock
- Tap 'Settings'
- Select 'Unblock PIN/CVV'
You view your card PIN by tapping 'View PIN'
Activate your card
To activate your card, visit an ATM with the 'PIN services' feature and make a chip and PIN transaction to fully unblock your card for in-store payments.
If you still can’t use your card after following the above steps, you can reach out to Revolut Support via the in-app chat.