Need a hand?

Your withdrawal may fail if you try to send crypto to an address ‌which is under review or has failed our checks. Addresses added by customers are reviewed at multiple stages. Previously used addresses can also be flagged and disabled due to automated checks.

For example, if Revolut determines that an address is linked to an unsupported exchange, future withdrawals to that address will be blocked (even if you have successfully withdrawn to it in the past).

If your wallet address was disabled or rejected, you can add a different address. If it was rejected, there's no option to unblock an address.

You may have tried to send crypto while your account is temporarily restricted. Check your notifications or emails for details.

Your device location may have been flagged as being in a high-risk or sanctioned jurisdiction. We block certain withdrawals to comply with laws and regulations.

You can attempt your withdrawal again once you are in the country you onboarded in. We reserve the right to block any withdrawals that don't pass our internal checks, as per our Crypto T&Cs.

We run checks on every transaction to make sure you don't fall victim to scams. If we identify the withdrawal as highly likely to be a scam, we'll either:

• Notify you in-app that we think this transaction is fraudulent and ask you to answer a series of questions. Take care in answering them and consider allowing 5 minutes to question whether you might be falling victim to fraud and cancelling your transaction.
• Cancel it ourselves to make sure you don't lose your assets