How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

Business

Managing my business

Verifying details
What if my account is blocked?
I need to verify my source of funds
Why is my business information being requested again?
Why am I asked to prove my business activity if I've just opened an account?
Team
Team members
Inviting new team members
Which countries can team members be invited from?
How can I set my team permissions?
How can I set payment approval rules?
How can I pass ownership of my account to another person in the company?
Why can't I log in to my account?
Payroll / Expenses members
Expenses
What are Expenses?
How do I set up Expenses?
How do Expenses work?
Where can I find Expenses in the app?
How do I approve an expense?
How do I edit the expense details if I made a mistake?
Can I download a copy of all my expenses?
How can I download the receipts attached to an expense?
How can I disable Expenses tracking?
Can I change the type of information required for an expense?
Why did I receive notifications about expenses that are missing info?
Can I add out-of-pocket expenses?
How do I attach a receipt to an expense?
What does the status on my uploaded document to Expenses mean?
Why is my document not matched to an expense?
How do I categorise an expense?
Can I add tracking categories or tags to my expenses?
What is an active Expense user?
How can I disable a team member's access to Expenses?
Why do I not see some transactions in Expenses?
How much am I charged for using Expenses?
How do I sync expenses with Xero?
Why are my expenses not syncing to Xero?
What can I do if I am missing a receipt for my expense?
How can I forward my expenses receipts?
I forwarded receipts but they don't appear in the app?
Can I submit expenses on the mobile and web app?
Why did I receive notifications about reviewing expenses?
Can I disable Expenses notifications?
Do I need to provide information for all my expenses?
FX Forwards
What are Forwards?
Who is eligible to use Forwards?
How do I set up Fowards in-app?
How can I book a forward contract?
How can I see or cancel my scheduled Forwards?
What kind of transactions can I book a Forward contract for?
How do Forward contract rates work?
Why was I charged for my Forward contract?
Viewing my account statements
Where can I find my transactions statement?
How to get my Business account confirmation statement?
How can I download a Statement of Balances?
How can I download my transfer confirmation or MT103?
How to get a monthly statement?
Where can I find my Merchant account statement?
How can I get a card statement?
Can Revolut Business provide me with either stamped or signed documents?
Why balance on my monthly statement is different than the balance in the app?
Cryptocurrencies
Getting cryptocurrency exposure
Understanding Revolut cryptocurrency
What can't I do with Revolut cryptocurrency?
Types of cryptocurrency orders
Payroll
Where can I find Payroll?
How to enrol employees into Payroll?
Which permissions I need to access and process payroll?
How to setup my company details on Payroll?
What is a Payroll pay schedule and how to create one?
What is a pay run?
How to edit a pay run for a specific employee?
Where can I see the salary payments?
What happens if a salary payment is failed?
What information can we enter for employees enrolled in Payroll?
What is Get Paid app?
How to access Get Paid app?
What communication Payroll does with HMRC?
How to automate monthly payments to HMRC?
How do I report Pension provider using Payroll app?
How to download Pension reports?
Profile and Settings
Where can I find Revolut Business account settings?
How to change details in my Business profile?
Editing my personal profile
How to change an email address for my Revolut Business account?
How to change my phone number?
How can I change the address? (personal, business operational/registered)
How can I change my password?
How can I change my passcode?
I can't reset my password / passcode
What is my total balance?
How do I close my account?
Is there a way to change my base currency?
I’ve received an email saying my personal information was updated – what should I do?