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© Revolut Ltd 2023

To learn about which Revolut company serves you or if you have any questions, please contact us through our in-app chat. 

Revolut Ltd is registered in England and Wales (No. 08804411), 7 Westferry Circus, Canary Wharf, London, England, E14 4HD and is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562). Revolut Travel Ltd is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586). Our insurance products are arranged by Revolut Travel Ltd and Revolut Ltd, which is an appointed representative of Revolut Travel Ltd. Revolut’s stock trading products are provided by Revolut Trading Ltd (No. 832790), an appointed representative of Resolution Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority.

Revolut Ltd is also registered with the Financial Conduct Authority to offer cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Revolut's commodities service is not regulated by the Financial Conduct Authority.

You can read more about our Terms and Policies by clicking <a href="https://www.revolut.com/legal/">here</a>.

Money Transfer: <a href="https://www.revolut.com/money-transfer/send-money-to-india/">Send money to India</a> | <a href="https://www.revolut.com/money-transfer/send-money-to-the-usa/">Send money to the USA</a> | <a href="https://www.revolut.com/money-transfer/send-money-to-canada/">Send money to Canada</a> | <a href="https://www.revolut.com/money-transfer/send-money-to-australia/">Send money to Australia</a> | <a href="https://www.revolut.com/money-transfer/send-money-to-nigeria/">Send money to Nigeria</a> | <a href="https://www.revolut.com/money-transfer/send-money-to-sri-lanka/">Send money to Sri Lanka</a> | <a href="https://www.revolut.com/money-transfer/send-money-to-poland/">Send money to Poland</a> | <a href="https://www.revolut.com/money-transfer/send-money-to-the-uae/">Send money to the UAE</a>
 
Exchange Rates: <a href="https://www.revolut.com/currency-converter/convert-gbp-to-usd-exchange-rate/">Transfer GBP to USD</a> | <a href="https://www.revolut.com/currency-converter/convert-gbp-to-inr-exchange-rate/">Transfer GBP to INR</a> | <a href="https://www.revolut.com/currency-converter/convert-gbp-to-eur-exchange-rate/">Transfer GBP to EUR</a> | <a href="https://www.revolut.com/currency-converter/convert-usd-to-gbp-exchange-rate/">Transfer USD to GBP</a> | <a href="https://www.revolut.com/currency-converter/convert-inr-to-gbp-exchange-rate/">Transfer INR to GBP</a> | <a href="https://www.revolut.com/currency-converter/convert-eur-to-gbp-exchange-rate/">Transfer EUR to GBP</a> | <a href="https://www.revolut.com/currency-converter/convert-cad-to-gbp-exchange-rate/">Transfer CAD to GBP</a> | <a href="https://www.revolut.com/currency-converter/convert-aud-to-gbp-exchange-rate/">Transfer AUD to GBP</a>
 
<a href="https://www.revolut.com/en-US/money-transfer/">Revolut USA</a> | <a href="https://www.revolut.com/es-ES/money-transfer/">Revolut Spain</a> | <a href="https://www.revolut.com/en-AU/money-transfer/">Revolut Australia</a> | <a href="https://www.revolut.com/en-SG/money-transfer/">Revolut Singapore</a> | <a href="https://www.revolut.com/ru-EE/money-transfer/">Revolut Estonia</a>

To access your Revolut Business account <a href="https://business.revolut.com/settings" rel="noopener noreferrer" target="_blank">Settings</a> page:<ul><li>From the web: click on your account name in the top left corner</li><li>On the mobile app: tap on your profile in the top left corner</li></ul>In Settings page, you can:<ul><li><a href="revolut-business://app/faq?key=question.how-can-i-link-an-additional-revolut-business-account" rel="noopener noreferrer" target="_blank">Switch or link</a> another Revolut Business accounts</li><li>Find your <a href="https://business.revolut.com/settings/revtag" rel="noopener noreferrer" target="_blank">RevTag</a> and profile picture</li><li><a href="https://business.revolut.com/upgrade" rel="noopener noreferrer" target="_blank">Upgrade</a> your plan and refer a business</li><li>Check your allowance and <a href="https://business.revolut.com/plan/subscriptions" rel="noopener noreferrer" target="_blank">billing</a> plan</li><li>Go to <a href="https://business.revolut.com/help-centre/faq" rel="noopener noreferrer" target="_blank">Help</a> for helpful articles and support</li><li>In <a href="https://business.revolut.com/settings/accounts-and-documents" rel="noopener noreferrer" target="_blank">Account &amp; documents</a> section, view your account profiles, or download statements, privacy policy and terms &amp; conditions</li><li>Look at your account <a href="https://business.revolut.com/settings/security" rel="noopener noreferrer" target="_blank">Security &amp; Privacy</a>, where you can change your password on web or passcode on mobile apps, review trusted merchants, and other privacy settings</li><li>Change your <a href="https://business.revolut.com/settings/app-settings" rel="noopener noreferrer" target="_blank">app settings</a>, such as language or timezone</li><li>Find your Merchant and Business <a href="https://business.revolut.com/settings/api-settings" rel="noopener noreferrer" target="_blank">API settings</a></li><li><a href="https://business.revolut.com/account-termination" rel="noopener noreferrer" target="_blank">Close</a> your Business account</li></ul>...and much more. Take a look! We'll be adding more features soon.

Managing my business

Profile and Settings

Where can I find Revolut Business account settings?

You can request to change some details about your business in your <a href="https://business.revolut.com/settings/business-profile" rel="noopener noreferrer" target="_blank">Business profile</a>:<ol><li>Go to <a href="https://business.revolut.com/settings" rel="noopener noreferrer" target="_blank">Settings</a> (click on your profile picture at the top left corner)</li><li>Account &amp; documents</li><li>Business profile</li><li>Select which information you want to update and click the Edit button. You can edit your:</li></ol><ul><li>Business details: legal name, trading name, date of incorporation, business type</li><li>Business address: registered address and operating address</li><li>Type of business: category, website, description of nature of your business</li><li>Business structure: directors, shareholders and percentages they own</li></ul>To change other details, please <a href="revolut-business://app/form/ddcbc190-a7ef-487e-b073-7c658706a468" rel="noopener noreferrer" target="_blank">contact our support team</a> for more information. To change your account's personal details, see our article on <a href="revolut-business://app/faq?key=question.editing-my-personal-profile" rel="noopener noreferrer" target="_blank">editing your personal profile</a>.You may not be able to perform all the actions we've listed above, depending on the <a href="revolut-business://app/faq?key=question.setting-permissions" rel="noopener noreferrer" target="_blank">permissions</a> granted to your profile – ask your account owner for more details.

How to change details in my Business profile?

Once you've provided us with your personal information (date of birth, email address, home address, nationality (+personal code or identification number if required) and a document to verify your identity) you won’t be able to change those details - you need to request support to change your:<ul><li><a href="revolut-business://app/form/b4f0b802-b46d-4c05-8c3e-23184522e93a" rel="noopener noreferrer" target="_blank">Phone number</a> as soon as your account becomes active</li><li><a href="revolut-business://app/form/b69816ac-bcc7-40e7-a5e8-1a775bf2cbcc" rel="noopener noreferrer" target="_blank">Home address</a></li><li><a href="revolut-business://app/form/c121c286-3ce7-4060-adc2-de34ab3f9a63" rel="noopener noreferrer" target="_blank">Email address</a></li><li><a href="revolut-business://app/form/ea919dfd-f5cc-4c4f-b43b-8d08dc7be164" rel="noopener noreferrer" target="_blank">Name</a></li><li><a href="revolut-business://app/form/15580e04-0f4c-4916-87cc-fff8cb537c29" rel="noopener noreferrer" target="_blank">Renew your ID document</a></li><li>If you need to change any of your other personal details, please <a href="revolut-business://app/form/8fced1da-99fc-4449-b934-6468d70de5d5" rel="noopener noreferrer" target="_blank">raise a support request</a></li></ul>Please be sure to have the initial document you provided for identity verification during the onboarding process on hand.Learn how to <a href="revolut-business://app/faq?key=question.editing-my-business-profile" rel="noopener noreferrer" target="_blank">edit your business profile details here</a>.

How can I edit my personal information in my profile?

If you would like to change your account email address, please complete a <a href="https://revolut.com/app-business-form/c121c286-3ce7-4060-adc2-de34ab3f9a63" rel="noopener noreferrer" target="_blank">request here</a> or go to the in-app chat and our support team will be happy to help you.We recommend that each team member request an email change for themselves. But, the business account owner/admin can request to change details on behalf of a team member if needed. Individual team members can only request to change their own emails.Please be sure to have your ID document on hand – as an extra layer of security. This should be the same document you used for identity verification when you activated your profile.

How to change an email address for my Revolut Business account?

You can change your phone number via the mobile app. To do so:<ol><li>Go to <a href="https://business.revolut.com/settings" rel="noopener noreferrer" target="_blank">Settings</a> by clicking at your profile picture at the top left of the screen</li><li>Account &amp; documents → Personal profile → Personal details</li><li>Tap your phone number to edit it</li></ol><h4>Can't change the phone number yourself?</h4>If you don't have access to your old number, can't change your phone number, or you wish to change a phone number for your team member, <a href="revolut-business://app/form/b4f0b802-b46d-4c05-8c3e-23184522e93a" rel="noopener noreferrer" target="_blank">request a phone number change</a> and our support team will assist you.

How can I change my phone number?

To update any address, please complete this <a href="revolut-business://app/form/b69816ac-bcc7-40e7-a5e8-1a775bf2cbcc" rel="noopener noreferrer" target="_blank">request here</a> and our support team will assist you with it. Currently, it is not possible to change the address from your side directly.

How can I change addresses on my account? (personal, business operational/registered)

<ul><li>Go to <a href="https://business.revolut.com/settings" rel="noopener noreferrer" target="_blank">Settings</a> from your profile by clicking the top left corner</li><li>Click <a href="https://business.revolut.com/settings/change-password" rel="noopener noreferrer" target="_blank">Change Password</a></li></ul>If you don't get an email or it's not working, check our <a href="revolut-business://app/faq?key=question.why-am-i-unable-to-reset-my-password" rel="noopener noreferrer" target="_blank">FAQ</a>.

How can I change my password?

Change your passcode via the mobile app:<ul><li>Open Home tab</li><li>Go to your Settings from your profile by clicking the top left corner</li><li>In the security section, click Change my passcode</li><li>Follow the on-screen instructions from there</li></ul><h4>Can't log into the app?</h4><ul><li>Open Revolut Business mobile app (black icon)</li><li>Tap 'Forgot your passcode?'</li><li>Enter your email address and continue</li><li>You must open the email on the same device to reset your passcode</li></ul>If you have any problems, reinstall your mobile app, try again, or check <a href="revolut-business://app/faq?key=question.why-am-i-unable-to-reset-my-password" rel="noopener noreferrer" target="_blank">this article</a>.To reset your web password, go to our <a href="revolut-business://app/faq?key=question.how-can-i-change-my-password" rel="noopener noreferrer" target="_blank">password</a> help page.

How can I change my passcode?

If you’ve attempted to reset your <a href="https://www.revolut.com/business/help/managing-my-business/profile-and-settings/how-can-i-change-my-password" rel="noopener noreferrer" target="_blank">password</a> (web login) or <a href="https://www.revolut.com/business/help/managing-my-business/profile-and-settings/how-can-i-change-my-passcode" rel="noopener noreferrer" target="_blank">passcode</a> (mobile app login) but you haven’t received an email with the reset link:<ul><li>If you're on the mobile app, make sure it's for Revolut Business (black icon).</li><li>Check your spam folder.</li><li>Add our domain ‘no-reply@revolut.com’ to your ‘safe senders’ list.</li><li>Request and open the reset link in the same device and browser.</li></ul>If you’re still experiencing issues, please contact our Revolut Business Support team: go to <a href="https://business.revolut.com/settings" rel="noopener noreferrer" target="_blank">Settings</a> → <a href="https://business.revolut.com/help-centre" rel="noopener noreferrer" target="_blank">Help</a> page and scroll down to chat requests. If you can't log in, click <a href="https://business.revolut.com/forgot-password" rel="noopener noreferrer" target="_blank">here</a> and then click 'Contact us' (you'll be asked to fill in some information).

I can't reset my password / passcode

The “Total balance” that appears either on your <a href="https://business.revolut.com/overview" rel="noopener noreferrer" target="_blank">Home</a> tab on the web interface, or in the mobile app on the first icon on the left side, is the sum of all the funds in all the currencies that you currently have in your account. The currency shown will be your <a href="revolut-business://app/faq?key=question.is-there-a-way-to-change-my-base-currency" rel="noopener noreferrer" target="_blank">base currency</a>.If you are not the account owner or if you do not have the <a href=" revolut-business://app/faq?key=question.setting-permissions" rel="noopener noreferrer" target="_blank">permissions</a> to view or manage the account, you will not be able to see this.

What is my total balance?

If you need to terminate your account, you can follow steps on website or mobile app:<ul><li>Go to <a href="https://business.revolut.com/settings" rel="noopener noreferrer" target="_blank">Settings</a> (from profile at the top left corner)</li><li>Scroll to the bottom and click <a href="https://business.revolut.com/account-termination" rel="noopener noreferrer" target="_blank">Close account</a></li><li>Choose a motive for account termination</li><li>Your account will be closed instantly</li></ul>If you are not able to close the account yourself, feel free to get in touch with our Revolut Business <a href="https://revolut.com/app-business-form/603c7c5b-c93c-45d4-bea4-ee6b53a94efc?authRequired=true" rel="noopener noreferrer" target="_blank">support</a> teamPlease remember:<ul><li>Clear the account of all its funds first</li><li>Check that there are no pending transactions</li><li>If you reach out to our team, you'll need to be able to refer to the document that you provided us for identity verification while in the onboarding process</li><li>Your account must be on a 'Free' plan. If you're on a paid plan, change your subscription in '<a href="https://business.revolut.com/plan/subscriptions" rel="noopener noreferrer" target="_blank">Billing</a>' page</li><li>You must pay 49 GBP (or equivalent currency) for any free metal card issued within the last 3 months (see <a href="revolut-business://app/faq?key=question.what-are-metal-cards-and-how-do-i-get-one" rel="noopener noreferrer" target="_blank">here</a>).</li></ul>Only the account owner have the right to ask for account closure.Note: in certain specific situations we may not be able to close your account straight away.

How do I close my account?

Unfortunately, there is no way to change your base currency, as it is linked to the country of registration of your company. However, you can change your default billing account <a href="revolut-business://app/faq?key=question.what-if-i-have-negative-account-balances" rel="noopener noreferrer" target="_blank">here</a>.

Is there a way to change my base currency?

<h4>Why did I receive this?</h4>You received this email because your personal information has been updated, which could cause a security issue if you didn't initiate this update.<h4>What should I do next?</h4>If you were the one who updated your personal information, you don't need to do anything.Otherwise, you should update your <a href="revolut-business://app/faq?key=question.how-can-I-change-my-password" rel="noopener noreferrer" target="_blank">password</a> and <a href="revolut-business://app/faq?key=question.how-can-i-change-my-passcode" rel="noopener noreferrer" target="_blank">passcode</a>, and let us know about it via <a href="revolut-business://app/form/f44589d5-3fc3-474d-b378-9ff07b97e680" rel="noopener noreferrer" target="_blank">chat</a> as soon as possible.

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