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© Revolut Ltd 2023

To learn about which Revolut company serves you or if you have any questions, please contact us through our in-app chat. 

Revolut Ltd is registered in England and Wales (No. 08804411), 7 Westferry Circus, Canary Wharf, London, England, E14 4HD and is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562). Revolut Travel Ltd is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586). Our insurance products are arranged by Revolut Travel Ltd and Revolut Ltd, which is an appointed representative of Revolut Travel Ltd. Revolut’s stock trading products are provided by Revolut Trading Ltd (No. 832790), an appointed representative of Resolution Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority.

Revolut Ltd is also registered with the Financial Conduct Authority to offer cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Revolut's commodities service is not regulated by the Financial Conduct Authority.

You can read more about our Terms and Policies by clicking <a href="https://www.revolut.com/legal/">here</a>.

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A team member is considered any individual who has been invited to your Revolut Business account and is active.<ul><li><a href="/business/help/managing-my-business/users-and-employees/how-can-i-add-a-new-team-member">Invite</a> extra team members as you need to, for no additional cost*.</li><li>Set them with different access <a href="/business/help/managing-my-business/users-and-employees/setting-permissions">permissions</a>.</li><li>Check your current team members or add new ones by simply navigating to <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> tab.</li></ul>For more info, click <a href="/business/help/managing-my-business/users-and-employees/how-can-i-add-a-new-team-member">here</a>.*You are charged monthly for each active member in Expenses or Payroll. Learn more <a href="/business/help/managing-my-business/users-and-employees/payroll-expenses-members">here</a>.

Managing my business

Team

Team members

You can invite as many people to join your Revolut Business account as you want. To add a new team member:<ol><li>Go to <a href="https://business.revolut.com/overview" rel="noopener noreferrer" target="_blank">Home</a> menu → <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> → <a href="https://business.revolut.com/team/member/add" rel="noopener noreferrer" target="_blank">Invite</a></li><li>Enter the email addresses of members you want to send invitations to. Email addresses must not be registered with any other Revolut Business account. If you receive an error, please tell the invitee to <a href="revolut-business://app/faq?key=question.how-to-contact-business-support" rel="noopener noreferrer" target="_blank">contact</a> us or complete a support request <a href="revolut-business://app/form/600d0c46-0e58-4ee7-9222-b1b1d8b97f80" rel="noopener noreferrer" target="_blank">here</a></li><li>Choose your invitee's role within your account and manage their permissions when creating their profile</li></ol><ul><li>You'll also be able to manage <a href="revolut-business://app/faq?key=question.setting-permissions" rel="noopener noreferrer" target="_blank">permissions</a> in the future by going to <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> menu and selecting the profile you’d like to edit.</li><li>The five default roles Owner, Admin, Accountant, Viewer, Member and their permissions can’t be changed. If you want to customise your team members’ permissions, find out how to assign a custom role to a team member <a href="revolut-business://app/faq?key=question.setting-permissions" rel="noopener noreferrer" target="_blank">here</a>.</li><li>Based on the permissions assigned to the team members you've invited, they may need to verify their identity. See more details about what's involved <a href="revolut-business://app/faq?key=question.identity-verification" rel="noopener noreferrer" target="_blank">here</a>.</li></ul>You can also Block or Delete a team member if necessary:<ol><li>Go to <a href="https://business.revolut.com/overview" rel="noopener noreferrer" target="_blank">Home</a> menu → <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a></li><li>Select a profile</li><li>Hit Block or Delete</li></ol><ul><li>Blocked team members won't have access to your account, but will still appear on the members list in your <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> page in-app. Their status will be 'Terminated'.</li><li>Deleted team members will be permanently removed from your Business account. You can invite them to re-join, but their cards won't work.</li></ul>

Inviting new team members

You can <a href="/business/help/managing-my-business/users-and-employees/how-can-i-add-a-new-team-member">invite team members</a> to join your Revolut Business account and give them cards and permissions to manage the account, even if they're based outside of your business' country of incorporation.However depending on the country of residence of the team member you're inviting to your Revolut Business account, exceptions can apply:If the invited team member resides in Afghanistan, Albania, Barbados, Belarus, Bosnia and Herzegovina, Burkina Faso, Cambodia, Cayman Islands, Central African Republic, China, Comoros, Democratic Republic of Congo, Eritrea, Ethiopia, Gibraltar, Haiti, Iraq, Jamaica, Jordan, Kosovo, Lebanon, Libya, Mali, Morocco, Myanmar, Nicaragua, Pakistan, Panama, Philippines, Russian Federation, Senegal, Somalia, South Sudan, Sudan, Trinidad and Tobago, Turkey, Uganda, Ukraine, United Arab Emirates, Vanuatu, Venezuela, Yemen, or Zimbabwe, they can join the account, but:<ul><li>You won't be able to issue them a card</li><li>You won't be able to give them permission to manage the account</li><li>The default roles OWNER, ADMIN, and ACCOUNTANT won't be available to them</li></ul>If the invited team member resides in American Samoa, Angola, Anguilla, Antarctica, Bahamas, Bangladesh, Bolivia, Botswana, Bouvet Island, British Antarctic Territory, British Indian Ocean Territory, Cape Verde (Cabo Verde), Caribbean Netherlands (Bonaire, Sint Eustatius and Saba), Chad, Christmas Island, Cocos (Keeling) Islands, Curacao, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Gambia, Gaza Strip, Ghana, Greenland, Guadeloupe, Guam, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Kiribati, Laos, Liberia, Macao (SAR China), Madagascar, Maldives, Marshall Islands, Martinique, Mauritius, Mayotte, Micronesia, Mongolia, Mozambique, Nauru, New Caledonia, Niue, North Macedonia, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Reunion, Rwanda, Saint Barthelemy, Saint Helena Ascension and Tristan Da Cunha, Saint Martin, Saint Pierre and Miquelon, San Marino, Sao Tome and Principe, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Georgia and the South Sandwich Islands, Suriname, Svalbard and Jan Mayen, Swaziland, Timor-Leste (East Timor), Tokelau, Tonga, United States Minor Outlying Islands, Uruguay, US Virgin Islands, Vatican City, Wallis and Futuna, or Western Sahara and your business is incorporated in Gibraltar, Guernsey, Isle of Man, Jersey, Switzerland, United Kingdom or United States:<ul><li>They can join the account and you will be able to assign them a card</li><li>You won't be able to give them permission to manage the account</li><li>The default roles OWNER, ADMIN, and ACCOUNTANT won't be available to them</li></ul>If the invited team member resides in American Samoa, Angola, Anguilla, Antarctica, Bahamas, Bangladesh, Bolivia, Botswana, Bouvet Island, British Antarctic Territory, British Indian Ocean Territory, Cape Verde (Cabo Verde), Caribbean Netherlands (Bonaire, Sint Eustatius and Saba), Chad, Christmas Island, Cocos (Keeling) Islands, Curacao, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Gambia, Gaza Strip, Ghana, Greenland, Guadeloupe, Guam, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Kiribati, Laos, Liberia, Macao (SAR China), Madagascar, Maldives, Marshall Islands, Martinique, Mauritius, Mayotte, Micronesia, Mongolia, Mozambique, Nauru, New Caledonia, Niue, North Macedonia, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Reunion, Rwanda, Saint Barthelemy, Saint Helena Ascension and Tristan Da Cunha, Saint Martin, Saint Pierre and Miquelon, San Marino, Sao Tome and Principe, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Georgia and the South Sandwich Islands, Suriname, Svalbard and Jan Mayen, Swaziland, Timor-Leste (East Timor), Tokelau, Tonga, United States Minor Outlying Islands, Uruguay, US Virgin Islands, Vatican City, Wallis and Futuna, or Western Sahara and your business isn't incorporated in Gibraltar, Guernsey, Isle of Man, Jersey, Switzerland, United Kingdom or United States, but is incorporated in<a href="/business/help/setting-up-an-account/is-my-business-eligible/where-is-revolut-business-available"> another country where Revolut Business is </a>available, they can join the account, but:<ul><li>You won't be able to assign them a card</li><li>You won't be able give them permission to manage the account</li><li>The default roles OWNER, ADMIN, and ACCOUNTANT won't be available to them</li></ul>If the invited team member resides in Crimea, Cuba, Democratic People's Republic of Korea (DPRK), Sevastopol, Syrian Arab Republic:<ul><li>They can't join your Revolut Business account</li></ul>In all other cases, the invited team members can join your Revolut Business account and be assigned cards and permissions to manage the account, even if they're based outside of your business' country of incorporation.

Which countries can team members be invited from?

You can give your team members access to your Business account with individual customised permissions. This will define what they can see and do within your account.Here's how to set different user permissions or roles:• From Home screen &gt; open the <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> tab• Choose the team member you'd like to edit• Select Role on the side menu• Find the role assigned to the team member and click View next to it, or click '+' to create a new custom role• Change permissions as needed (only possible for custom roles)For example, you can provide read-only access to some team members, or let employees view their card spending. You can also set <a href="revolut-business://app/faq?key=question.how-can-i-set-payment-approval-rules" rel="noopener noreferrer" target="_blank">payment approval</a> rules. Default rolesYou can also assign your team members one of four default roles available in-app. These roles have a fixed set of permissions so you don't have to manage your team members’ access manually:• Admin: full access to features and apps• Accountant: can perform financial operations• Member: restricted to their own cards and info• Viewer: read-only access to all features and appsNote that:• Default roles can’t be edited. If you want to customise your team members’ permissions, you need to assign them a custom role• If you have a Freelancer account, you're not able to order a card for your team members.Only account Owners, Admins, and team members with permission to add, manage, or remove team members can <a href="revolut-business://app/faq?key=question.how-can-i-add-a-new-team-member" rel="noopener noreferrer" target="_blank">invite new team members</a> and define their permissions.Find out how to change the owner of the account <a href="revolut-business://app/faq?key=question.how-can-i-pass-ownership-of-my-account-to-another-person-in-the-company" rel="noopener noreferrer" target="_blank">here</a>.

How can I set my team permissions?

Payment approval rules give you extra control over money transfers your team make. This feature is available on paid plans only. Team members still require permission to 'Make or schedule payments for accessible accounts' in order to create a transfer, even if they have approval.To manage your approvals, go to <a href="https://business.revolut.com/overview" rel="noopener noreferrer" target="_blank">Home</a> &gt; <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> &gt; <a href="https://business.revolut.com/team/approvals" rel="noopener noreferrer" target="_blank">Approvals</a>. To create rules, you'll need 'Team' permissions to 'invite and manage team members'. To approve transfers, you must also have permission to 'Make or schedule payments for accessible accounts'.<ul><li>Create a new approval with the '+ new approval' button</li><li>Edit your already set approvals by clicking on them</li></ul>You can add multiple rules to a single approval, and assign several team members to it. For instance, payments greater than 100 GBP must be approved by one person with the 'accountant' role, but a payment over 1,000 GBP require two approvals from 'admins' or 'owner' roles.Another handy option is to duplicate the approval by clicking 'Save a copy.' A new approval will be created with the same rules, which you can now edit to your needs.Additionally, an approval that is set as default will be added to all new team members. Approvals assigned to team members can be seen by selecting their profiles in the '<a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a>' tab.

How can I set payment approval rules?

Each Revolut Business account has one account owner. The applying person, or applicant, automatically becomes the owner of the account. This person will also serve as a main contact in case we might need to reach out to you. Transferring ownership of our Revolut Business account is easy*.If the new owner is already an admin of the account, this admin needs to:<ul><li>Go to <a href="https://business.revolut.com/overview" rel="noopener noreferrer" target="_blank">Home</a> menu</li><li>Open <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> tab</li><li>Select current owner's profile</li><li>Select Delete team member (terminated profiles can always be <a href="/business/help/managing-my-business/users-and-employees/how-can-i-add-a-new-team-member">reinvited</a> back)</li><li>Choose from a list of team members who will become the new sole account owner</li></ul>If the new owner is not on your Business account yet, <a href="/business/help/managing-my-business/users-and-employees/how-can-i-add-a-new-team-member">invite</a> the new owner and give them 'Admin' <a href="/business/help/managing-my-business/users-and-employees/setting-permissions">permissions</a> when creating their profile. Then, follow steps above.*Note: if you have not completed the application process yet, you can't switch the owner. You'll need to close your Business account application (click <a href="https://business.revolut.com/account-termination" rel="noopener noreferrer" target="_blank">here</a>) and start a new one — this time, the correct applicant should begin the process.

How can I pass ownership of my account to another person in the company?

Please follow these easy troubleshooting steps:<ul><li>Reset your password (web) or <a href="/business/help/managing-my-business/profile-and-settings/how-can-i-change-my-passcode">passcode</a> (mobile app)</li><li>Set your browser to incognito or private mode before logging in</li><li>Clear your browser's cache and enable pop ups</li><li>Try using a different browser</li><li>Make sure you have Revolut Business mobile app (black icon) and try to reinstall the app again</li><li>If you have changed your phone number, contact our support team.</li></ul>If none of the above steps work for you, please submit a request <a href="https://business.revolut.com/form/2f22dc8b-553f-4a44-b7e6-9d73d0e4bbd8%20" data-location-deeplink-path="revolut-business://app/form/2f22dc8b-553f-4a44-b7e6-9d73d0e4bbd8%20">here</a> or get in touch with support: go to <a href="https://business.revolut.com/settings" rel="noopener noreferrer" target="_blank">Settings</a> → <a href="https://business.revolut.com/help-centre" rel="noopener noreferrer" target="_blank">Help</a> page and scroll down to chat requests. If you can't log in, click <a href="https://business.revolut.com/forgot-password" rel="noopener noreferrer" target="_blank">here</a> and then click 'Contact us' (you'll be asked to fill in some information).

Why can't I log in to my account?

We charge Payroll/Expenses member fees at the start of each <a href="https://business.revolut.com/plan/subscriptions" rel="noopener noreferrer" target="_blank">billing cycle</a>. Fees are described in <a href="https://www.revolut.com/legal/business-fees?geo-redirect=true" rel="noopener noreferrer" target="_blank">Business fees</a> page: select your plan and look for "Revolut Business product features and apps".When people (Payroll/Expenses members) are added after a billing cycle has started, we charge them for the previous and upcoming month at the start of the next cycle.When you change your plan, a new billing cycle starts. To avoid double charges, we refund you for unused days on your previous plan.

Payroll / Expenses members

How does charging for Payroll/Expenses members work?

To find the list of active Payroll/Expenses members in the app:1. Go to <a href="https://business.revolut.com/plan/subscriptions" rel="noopener noreferrer" target="_blank">Billing</a> page2. Click on "People on <a href="https://business.revolut.com/plan/subscriptions/payroll" rel="noopener noreferrer" target="_blank">Payroll</a> / <a href="https://business.revolut.com/plan/subscriptions/expenses" rel="noopener noreferrer" target="_blank">Expenses</a>" section

Where can I see active Payroll/Expenses members?

<a href="https://business.revolut.com/payroll/people" rel="noopener noreferrer" target="_blank">Payroll</a>: a person becomes active once the admin confirms that person's first pay run. <a href="revolut-business://app/faq?key=topic.payroll" rel="noopener noreferrer" target="_blank">Learn more</a>.Expenses: a person becomes active when they start using expenses – for example, submitting an expense (receipt, category, description) or approving an expense. <a href="revolut-business://app/faq?key=topic.expenses" rel="noopener noreferrer" target="_blank">Learn more</a>.

When does a person become active on Payroll/Expenses apps?

Payroll: you can enrol or terminate team members from the <a href="https://business.revolut.com/payroll/people" rel="noopener noreferrer" target="_blank">Payroll</a> app.Expenses: you can control team member access by turning expenses permissions on or off from the <a href="https://business.revolut.com/team" rel="noopener noreferrer" target="_blank">Team</a> app.

How can I manage Payroll/Expenses members?

To find a VAT invoice for Payroll/Expenses subscriptions in current billing cycle:<ul><li>Go to the <a href="https://business.revolut.com/plan/subscriptions" rel="noopener noreferrer" target="_blank">Billing</a> page</li><li>Click on the VAT invoice button</li></ul>To find a VAT invoice for Payroll/Expenses subscriptions in previous billing cycles:<ul><li>Go to the <a href="https://business.revolut.com/plan/subscriptions" rel="noopener noreferrer" target="_blank">Billing</a> page</li><li>Click on <a href="https://business.revolut.com/plan/subscriptions/history" rel="noopener noreferrer" target="_blank">View history</a></li><li>Select a billing cycle</li><li>Click on the VAT invoice button</li></ul>Note: plan subscription, exchange, payments, and payments acceptance fees are <a href="/business/help/setting-up-an-account/selecting-a-business-plan/can-i-have-an-invoice-for-your-charges">VAT exempt</a> and not included in VAT invoices

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