I'm having issues with my Revolut Reader
You might have issues using your Revolut Reader for several reasons.
Revolut Readers are no longer available for purchase, but any device you already own will continue to work as usual.
Common issues and how to fix them:
- You don't have an active Merchant account: see if you have any requests in-app
- You have to complete your identity verification: see if you have any requests in-app
- You don't have enough permissions granted to use the Revolut Reader
- Your Revolut Reader is out of battery
- Your Revolut Business app doesn't have Bluetooth and Location services permissions enabled: enable permissions in your phone settings
- Your Revolut Reader is further than 20 metres away from your mobile device
- Your mobile device's internet connection is unstable
If the reader still isn't working, try these steps:
- Update the Revolut Business mobile app to the latest version
- Long press the power button on the Revolut Reader and select 'flush pairing table'
- 'Forget' the reader on your mobile device's bluetooth settings and restart your phone
- Reconnect to the Revolut Reader and wait about 5 minutes to update it with a stable mobile connection. The reader can reboot itself during the process
Once the Revolut Reader is connected properly, it should display the message 'Card reader connected' and a bluetooth icon.