Need a hand?

Once a pre-authorisation is successfully created, it can be managed on your Terminal on the transaction list by going to 'Orders'.

• Locate the authorisation record in the 'Orders' list
• Click the 'Capture' button
• Review the final capture screen
• Confirm payment

You can find the order they want to capture by filtering:

• Search by order ID or card last 4 digits
• Filter by orders in 'Authorised' state

• Open 'Orders' list
• Select the specific transaction
• Click '...'
• Click 'Discard Pre-Authorisation'
• Confirm the cancellation request on next pop-up window

Pre-authorisations will have a payment capture deadline date, 5 days before this date a pop up message will appear. Once this expires, the pre-authorisation will be cancelled automatically.

• Open 'Orders' list
• Select the specific transaction
• Click '...'
• Click 'Increase hold'
• Input the new amount value
• Confirm new hold

For more info on pre-authorisations check this page.