Need a hand?

We understand failed transfers can be frustrating, and there's a few reasons why this may have happened. To see the reason for the transfer failure, select your transfer from your transactions list.

Some of the most common failure reasons include:

• The transfer was sent to an unsupported country or currency
• You may have used incorrect recipient’s details
• You may have exceeded transfer limits
• You can't transfer money to your own account – use currency Exchange instead
• You may not have your identity verification completed, and all ID documents are valid to-date
• Account owner hasn't answered our compliance request or chat in time, so we had to reject the transfer
• You may have insufficient profile permissions to make a transfer from the selected currency account
• The beneficiary bank has rejected the funds. In which case, ask the recipient to contact their bank directly for more information
• We've had to limit your account due to ongoing review

HMRC doesn't support local GBP transfers via Faster Payments, BACS, or CHAPS. Always double check the correct HMRC bank details on their website. You may need to contact HMRC directly to get more help with your tax payments.

If you're receiving notifications about a failed transfer, go to Payments section → Transfers tab → scroll down to see Failed transfers and select the transfer → then click Retry to submit the transfer again or select Delete to remove the transfer from Failed list.