Difficulties using an eSIM
Check if you have an active data plan
To check if you have an active eSIM plan, go to 'Settings' → 'RevPoints' → 'eSIM'. Make sure to turn on data roaming for the eSIM you're using by going to the network/SIM settings in your phone settings.
This product is only available to Titan members. Learn more about Titan.
Make sure your eSIM is installed
You must have a Titan data plan first to be able to install your Revolut eSIM. Once you're enrolled into Titan and your eSIM is ready to use, you'll be prompted to install it.
How to set up APN for Android users
- Open your device's settings and select 'Connections'
- Tap 'Mobile networks' and choose 'Access point names'
- Select 'eSIM'
- Check if the 'truphone.com' APN is set. If it isn't, go to 'Access point names' and select 'eSIM'
- Tap 'Add' and enter 'Revolut' in the 'Name' field
- In the 'APN' field, enter 'truphone.com' and save it
- Select the 'Revolut' APN for your eSIM
Check your coverage
If you've completed the above steps and still can't access your data, you may be in an area with limited mobile coverage, or no coverage. Try changing locations and make sure you have enough signal to connect to your data network.
Switch your phone to 'Airplane mode', or turn it off and on again, to restart the signal search.