Failed identity verification
If your ID verification fails, you'll see a message on your in-app 'Home' screen outlining the reason.
Ensure your document is supported and meets all requirements. Check the full list of supported documents in this FAQ in our Help Centre.
Upload your legal ID using any of the listed proof methods. Our team will assess if it can be accepted.
Common reasons for failed identity verification
- Unsupported, outdated, or invalid documents submitted
- Details on the documents don't match your application (e.g., name, date of birth, nationality)
- Blurry, cropped, or unclear photos of documents
- Scans, photocopies, or watermarked documents
- Handwritten documents uploaded
- Selfies or video-selfies didn't meet requirements (e.g., poor lighting, no audio, or incorrect angle)
- Another person visible in the selfie apart from yourself. The selfie must be taken by yourself
Photo or video verification not working
Make sure your device settings allow camera and microphone access for the Revolut Business app, and you're using the latest app version. For website applications, enable access in your browser settings.
If problems persist, clear your cache, try a different web browser, or reinstall the mobile app.
I'm not a resident in the UK
To open a Revolut Business account in the UK, you must be a resident of the UK, Switzerland, or the EEA and have a valid residence permit. If you don't, then you can't open a Business account with us. Read this FAQ for more details on eligibility countries.