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If you see a reverted payment, or a transaction state changes from pending to reverted, it means a merchant has decided to cancel a payment, or that they didn't claim the funds within the allocated time. You'll need to get in touch with the merchant to understand the reason for cancellation.

The payment cannot be re-attempted from our system. If you've already received the goods or services, then don't worry — they can still claim the money via a separate transaction or charge you with a delay a few days later.

If that happens, the payment will appear in your app as a delayed payment. Learn more about delayed payments in this FAQ. If you’re expecting a refund and the transaction was reverted, there won't be a separate refund transaction as the original transaction was reverted.