Brauchst du Hilfe?

Gib einfach deine Frage unten ein, um eine Antwort zu erhalten.

How do I cancel my Stays booking?

To cancel your Stays booking in-app:

  1. Head to 'Lifestyle' on the bottom menu
  2. Tap 'Travel'
  3. Click on 'Bookings'
  4. Choose your booking a tap 'Cancel booking'

Before you cancel, you'll see the refund amount, cancellation fee (if applicable), and cashback reversal (if applicable). 

Refundable bookings

Follow the property's policy, and the refundable amount processed is the net amount of cashback.

Non-refundable bookings

Can't be refunded under any circumstances. Cashback won't be reversed. 

For Vrbo properties

You can manage your booking on the app or website via the link in the confirmation email.

Stays T&Cs apply.