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As a financial institution, we're required to collect your tax residences information. Depending on the country, we require a certain tax identification number (TIN) to confirm your tax status.
You'll be asked to confirm your tax residences when you sign up. You may also receive a notification to re-confirm your tax residence.
If your tax residence changes, please make sure you update this in-app accordingly.
How to update your tax residences
- Open our mobile app
- Go to your 'Profile' (top left of 'Home' screen)
- Tap 'Account'
- Tap 'Personal details'
- Tap 'Tax residences'
- Add or edit a country and enter the identification number requested
It may take up to 1 business day for us to review your information and remove any restrictions.
I don’t have the required ID number
- You have 90 days from signing up, or from the first notification about your tax residences, to update your residence details
- If your country isn't listed in the tax residences list, you don't need to provide information
- If you’re waiting on a document longer than 90 days, or are unable to get the proper document, please tap below to connect with our Support team