My card payment was declined by the security system
If our security system declines a card payment, it is important that you review the transaction.
Your card will be frozen until you review the transaction (to unblock, go to the 'Cards.
When you review the transaction
If you confirm that you recognise the payment, the card will be automatically unblocked, and, in most cases, our system shouldn't decline any future transactions. If you want the payment to go through, you need to make it again.
If you select that you don't recognise this payment, your card will be permanently terminated. You can order a new one selecting the card in the 'Cards → tapping on 'Settings' → 'Replace card'.
If you recognise the transaction but accidentally terminated your card, you can reactivate it within 30 days. Go to the 'Cards.