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How do I make a travel insurance claim?

Incident on or after 3 October 2023

If you have a travel insurance policy and an incident happened on or after 3 October 2023, your insurance provider is Cover Genius.

For medical and other emergencies abroad, the Cover Genius assistance helpline is open 24/7 at +44 23 8144 9963.

Submit a claim for non-emergency cases 

To make a claim with Cover Genius:

  1. From the 'Home' screen go to 'Lifestyle' in the bottom menu
  2. Select 'Insure'
  3. Tap 'Travel' and select a type and 'Get Help'
  4. Activate your XCover account 
  5. Create a password using the XCover link

Your XCover account is linked to the email associated with your Revolut account. You can access XCover via Revolut or by visiting this website.

If you have an ongoing claim with Cover Genius, you can contact them using this form XCover.com

Incident before 3 October 2023 

If you had a travel insurance policy and an incident happened before 3 October 2023, your insurance provider was Allianz.

To make a claim with Allianz:

Phone: +35315267980 (8:00 – 18:00 CET, Mon – Fri)

Email: [email protected]