My transfer to/from another Revolut customer wasn't received
Can't find a transfer that was sent to me
If you're having trouble finding a transfer in-app that was sent to you by another Revolut customer, here's what you can do:
- Double-check with the sender that they used the correct details, such as your Revtag or phone number
- Check your other currency accounts by going to 'Home' on the bottom menu and tapping 'Accounts' under your balance
- Make sure you have the latest version of the Revolut app installed on your device
If you've tried all of the above and still can't find the transfer, ask the sender to reach out to Revolut Support via the in-app chat.
My recipient can't access their Revolut account
Even if your recipient has forgotten their passcode or phone number, they can still regain access to their account.
If they have forgotten their passcode, they need to enter their phone number on the log-in screen, then tap 'Forgot your passcode?' and follow the prompts.
If they lost access to their phone number, first dismiss any pre-filled login details. Once back at the login or sign up page, tap 'Log in', then they can login with another method or tap 'Lost access to my phone number' and follow the prompts.
The recipient still cannot access their account
If they aren't able to follow the above steps, ask them to contact us at [email protected]. Our Revolut Support team will be able to help the account owner regain access to their account.