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Topics
Business · Card payments and ATM withdrawals · Refunds

Dispute a card payment

Contact the merchant

​​Most refunds can be processed by the merchant without a dispute. If you still need to dispute the transaction, evidence of the merchant response will significantly help your case.

How to dispute a card transaction

If you are unsuccessful with the merchant, follow these steps to dispute the card transaction:

  1. Go to 'Home' tab
  2. Click 'See all' to open transactions list 
  3. Select the relevant transaction (if you have multiple to report, you will be able to add them in the form)
  4. Click 'Get help'
  5. Choose 'I want to dispute this payment'
  6. Complete the form

Update on a raised dispute

We will update you during each step of the chargeback process via email. To learn more about dispute process and timelines, read this FAQ.

If your dispute is successful, you will receive the funds. If your dispute is rejected or cancelled, you'll be given a reason why in the email we send you.