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Topics
Business · Merchant payments · Revolut Terminals · Setting up Revolut Terminals

I'm having trouble using my Revolut Terminal

You might have trouble using your Revolut Terminal for several reasons. Refer to the set up guide for a detailed overview.

Common difficulties and how to fix them

  • You don't have an active merchant account: check if you have any requests in-app
  • You have to complete your identity verification: check if you have any requests in-app
  • You don't have enough permissions granted to use the Revolut Terminal: ask your account admin for help
  • Your Revolut Terminal is out of battery: connect the charger
  • Your terminal's internet connection is unstable: without an active connection, you won't be able to take payments. We advise you to connect your device to our included eSIM. Follow this FAQ to do so
  • Your Revolut Terminal is not up to date. Restart your device twice to force the update

If you are still experiencing difficulties

Contact our in-app support chat directly for personalised help with your problem. This ensures the fastest resolution: provide a clear description, screenshots of any errors, and steps you've already tried to resolve it.