Need a hand?

Just pop your question below to get an answer.

What is the excess for travel insurance claims?

If you're on our Premium plan

Each claim has a $500 excess, except Public Transport Accident Cover and Trip Delay Cover which have no excess.

If you're on our Metal plan

Each claim has a $250 excess, except Public Transport Accident Cover and Trip Delay Cover which have no excess.

To check your insurance policy in-app:

  • Go to 'Lifestyle' on the bottom menu
  • Go to 'Insurance'
  • Select 'Travel' and then ‘Travel Insurance’
  • Select 'All Documents'