Dispute a card payment
Contact the merchant
Most issues like cancellations, refunds, or wrong charges are best resolved directly with the merchant. It’s faster and usually required before submitting a dispute.
If you still need to dispute the transaction, make sure you gather evidence of the merchant's response, as this can significantly help your case.
How to dispute a card transaction
If your direct contact with the merchant is unsuccessful, follow these steps to dispute the card transaction in your Revolut app:
- Tap the transaction in your transactions list. If you have multiple to report, you'll be able to add them in the form later
- Tap 'Get help'
- Select an issue
- Complete and submit the form
We'll review your case and get back to you with updates. You can also track the progress of your dispute in-app by tapping the disputed transaction on the transactions list. Learn more about the disputes process and timeliness in this FAQ.