Need a hand?

When you make a travel insurance claim with Chubb, it's important to provide all the necessary documents to ensure your claim is assessed quickly and accurately.

The exact documents will vary depending on your claim type, but may include:

• Medical documents: receipts, doctor’s notes, or proof of treatment
• Flight delay or cancellation proof: airline confirmations or proof of expenses incurred
• Lost or stolen items evidence: police reports, proof of purchase, or photos of the items

When submitting your claim via the Chubb online claims portal, you will be able to upload all required documents. Chubb will use your documents to evaluate your claim. Missing or incorrect information could lead to delays or affect the outcome of your claim.

If you’ve already submitted a claim and Chubb’s claims team request additional or corrected documents, or you would like to add supporting evidence to your claim, you can do so by emailing them at [email protected].