How can we help?

What is Smart Delay?

Smart Delay is a new feature that gives you complimentary lounge passes if your flight is delayed by more than one hour. You will need to input your flight details in the app, and we'll keep track of your flight's departure time.

Smart Delay is currently only available to Premium and Metal customers and can be used for access to over 1,000 Airport Lounges worldwide.

Where can I use my Smart Delay lounge pass?

Lounge passes are non-transferable. This means, lounge passes can only be used by cardholders and companions who experienced flight delays of one hour or more, and have received a free lounge pass. Once Smart Delay issues you a lounge pass, it's valid for 48 hours, and can be used in any one of our lounge network. Any unused lounge passes will expire after 48 hours.

When will I get a Smart Delay lounge pass if my flight is delayed?

Lounge passes are issued via the Revolut app once our service provider confirms that your flight is delayed by more than an hour. For example, if your flight is scheduled to depart at 10:00 AM, you will receive the free lounge passes from 11:00 AM. Please note that even if you get an advanced notice from the airline that your flight is delayed by more than an hour, we are only able to issue lounge passes one hour after the scheduled departure time.

What happens if I downgrade from Premium and Metal?

If you downgrade, you will no longer be able to use the Smart Delay feature. If you received a lounge pass from Smart Delay and then subsequently cancelled your Premium or Metal subscription, you will not be able to access and use this lounge pass.

Related Articles