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I’m unable to verify my identity

If you're waiting for the verification result, please note that it can take anywhere between 10 minutes and 24 hours or more for you to hear back from us. If your verification has failed, please try again and double-check that your images are clear and all document photos are readable without any blur or glare.

Make sure that you:

  • Are over 18 years old
  • Are residing within the European Economic Area, Australia, Singapore, Switzerland, or the United States
  • Are using a document that isn't expired, damaged or unreadable
  • Take pictures that are clear, with the details of the document readable

The account cannot be verified with pictures of screens/copies/scans of the real document.

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