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Direct Debit failed or reverted

You can check the reason your Direct Debit failed or was reverted by tapping on it in your transactions list.

Dispute a Direct Debit

Tap ‌the Direct Debit in your transactions list and choose the problem you're experiencing, such as incorrectly charged, duplicated, or unrecognised charges. You can then follow the prompts to dispute the Direct Debit.

Insufficient funds for a Direct Debit

If there's not enough money in your account or assigned pocket, the Direct Debit will fail. You can contact the merchant to trigger the Direct Debit again, or otherwise initiate a one-time regular bank transfer if you have the account details of the merchant.

Direct Debit not executed

If you were expecting a Direct Debit to be charged on a specific date, it might not have been processed because it was previously deactivated, or the merchant may have scheduled it for a different date.