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Topics
Personal · Sending money to a bank account or card · Issues with transfers

Why has my transfer to a bank account or card failed?

There could be a number of reasons for this, but some of the most common include:

  • Exceeding transfer limits;
  • Incorrect recipient details;
  • The beneficiary bank may have rejected the transfer if the recipient account details don't match;
  • Recipient account close.
  • The account you're paying to may not be able to accept certain types of transfer (i.e SWIFT or SEPA) or may have been closed. To make sure this won't happen, make sure that you keep your recipient account details up to date

If you’re using your debit or credit card, please ensure 'International Transactions' are enabled on the receiving bank account. This can be activated on your bank’s mobile, website or by reaching out to their support team.