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Why was my cash withdrawal declined?

Tap See all on the Home screen and find the declined transaction. Selecting it will display the transaction details explaining the reason and advise on what to do to make the next transaction successful.

The most common reasons for declined payments are:

  • Insufficient funds
  • Entering the wrong PIN
  • Exceeding your monthly spending limit for your card
  • Disabling the cash category for ATM transactions in your card's spend controls settings
  • Using a card in a not allowed country, see here