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Why has my card payment been reverted?

If you see a payment was reverted, or a transaction state changes from ‘pending’ to ‘reverted’, it means a merchant has decided to cancel a payment, or that they didn't claim the funds within the allocated time. Please get in touch with the merchant to understand the reason for cancellation.

The payment cannot be re-attempted from our system.

If you've already received the goods or services, then don't worry — they can still claim the money via a separate transaction, or charge you in the following few days. If that happens, the payment will appear in-app as ‘reverted’. Learn more about delayed transactions in this FAQ.

If you’re expecting a refund and the transaction was reverted, you won’t be refunded separately, as you weren’t charged.