Need a hand?

Basic accounts can be opened by customers that don't already hold an account with another credit institution in Belgium. You may also be eligible if you currently hold an account with a bank in Belgium, but have received a notice that it will be closed.

To understand the full eligibility criteria and the main features of a Basic payment account, visit this page.

If you change to any of our non-Basic account memberships (for example, you upgrade to any of our paid memberships), you'll no longer have access to your Basic account or any of its specific features. Also, you won't be able to convert back to the Basic account later.

You'll need to meet all ‌the eligibility requirements on this page. Otherwise, your application will be automatically rejected. If you don't agree with this decision, you can refer to our Complaints Policy. You can also open a dispute with either of the below bodies.

• Postal address: Financial Sector Ombudsman, 'Ombudsfin' North Gate II, Koning Albert II-laan 8 bus 2, 1000 Brussels
• Email: [email protected]
• Phone Number: +32 2 545 77 70

• Postal address: North Gate III, Koning Albert II-laan 16, 1000 Brussels
• Email: [email protected]
• Phone number: +32 2 277 54 84