Why can’t I use my card?
How to check if your card is active:
In your Revolut app:
- Go to the 'Home' screen
- Tap the cards icon in the top-right corner
- Select the card
- If you exceeded the PIN or CVV tries, tap 'Settings' then 'Unblock PIN/CVV'
- For contactless payments, tap 'Settings', and check if contactless payments are active
- If you don't see the card in the list, it may mean your card has been terminated. You may be able to reactivate it, based on certain conditions. You can read more in this FAQ
How to proceed if your card is blocked:
- If the card block was due to a card payment (insufficient funds, exceeded PIN tries), the reason will be visible in your transaction history
- If your card is blocked by our security system, activate it in the cards section. Read more about transactions declined by the security system in this FAQ
- If you don't recognise the payment, keep the card blocked and, if necessary, order a new one (fees may apply)
How to unfreeze my card:
In your Revolut app:
- Go to the 'Home' screen
- Tap the cards icon in the top-right corner
- If you can see the option to 'Unfreeze' the card above the transactions list, it means that the card was blocked
- You can activate it by tapping 'Unfreeze' (the icon resembling ice)
Our security system is designed to keep your account safe. If we detect any unusual activity, we'll notify you to carefully review the transaction. Rest assured, whether you recognise the payment or not, you have the control to block or unblock the card as needed.
If you have questions regarding Revolut <18 card, check these FAQ.