Need a hand?

Just pop your question below to get an answer.

Download a transfer confirmation

To download a transfer confirmation:

If you're on the new app interface:

  1. Go to 'Transfers' on the main menu
  2. Open the 'Past' tab
  3. Click 'See all' and select the relevant transfer
  4. Click 'Download'

If you're not on the new app interface:

  1. Go to 'Home'
  2. Next to 'Transactions', click 'See all' and select the relevant transfer
  3. Click 'Download'

To check if you're on the new app interface, see this FAQ.

The transfer confirmation includes:

  • Your business name and address
  • Your recipient's name and account details
  • The date of the transfer
  • The transfer amount
  • An external payment reference