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Why is my crypto deposit not appearing?

Your deposit will only appear when it’s recorded on the blockchain. Make sure the correct network was used. Check this FAQ to learn about networks.

If you’re receiving this deposit from a centralised exchange or wallet platform, there may be a time lag between initiation of the transaction, and when the platform executes it on the blockchain. This varies depending on the sending platform.

As soon as the deposit appears on-chain it will be displayed in-app.

If the deposit hasn't been received after an hour has passed, please double-check that the wallet details were typed in correctly.