Need a hand?

When submitting a cancel for any reason insurance claim, our insurance provider will request some documents to confirm your eligibility for cover.

You must provide the following when submitting a claim for cancel for any reason insurance:

• Proof that you paid for the trip or event with your Revolut account
• Proof of cancellation before the trip or event start time
• Original receipts and invoices

If you cancel your trip for a specific reason, you need to provide additional supporting documents. Some examples include:

• Serious injury or sickness: a medical certificate with the date and details of the accident or illness
• Contagious disease: a medical certificate showing quarantine is required, or a copy of the test results
• Death: a copy of the death certificate
• Childbirth: a copy of the birth certificate
• Redundancy: a copy of your company's redundancy notice, proof of your employment contract, and the exact start date of your employment
• Traffic accident: a copy of the breakdown, towing invoice, or report, and a medical report if any medical attention was needed

• File types: accepted formats are GIF, JPEG, PDF, and PNG. If one format doesn't work, try another from the list
• Max documents accepted: a maximum of 3 documents can be processed when submitting your claim, so merge files if you have more than this to avoid any problems

This is only a summary of the coverage. Revolut's cancel for any reason insurance is provided through Qover, not Revolut itself. Qover is responsible for policy terms, conditions, and claim handling. If you have questions about the cover, contact Qover or read the T&Cs by following these steps:

• Go to the search bar at the top of the screen and search for 'Insurance'
• Select 'Insurance'
• Select 'Cancel for any reason' and tap 'Documents'