Need a hand?

To make sure your claim is assessed quickly and accurately, you'll need to provide all the necessary documents.

The exact documents will vary depending on your claim type, but may include:

• Medical documents: receipts, doctor’s notes, or proof of treatment
• Flight delay or cancellation proof: confirmation from airlines or proof of expenses incurred
• Evidence of lost or stolen items: police reports, proof of purchase, or photos of the items

You'll need to upload your documents to XCover claims centre, so that XCover can evaluate your claim. Missing or incorrect information could lead to delays or affect the outcome of your claim.

If you've already submitted a claim and XCover's claims team request additional or corrected documents, or you would like to add supporting evidence to your claim, you can do so in the claims centre. To access the claims centre:

• Log in to your XCover account and go to Your claims
• Select the claim you want to update
• Scroll to the 'Supporting documents' section
• Tap 'Upload file' and pick your documents
• Once your documents are uploaded, tap 'Submit document' to finish

Depending on the type of claim, XCover may ask for specific documents through their claims portal or via email.

Stay alert for these requests and respond quickly so your claim isn't delayed.

Find out how to speak with XCover regarding an existing claim in this FAQ.