Locate a transfer sent from Revolut
If you’re not sure what’s happening with your transfer, find it in your transaction history and tap it to check its status. On the tracker, you’ll see the date on which the transfer should be received. You can also count the timeframe for your transfer, since the date on which it was sent. Count only business days when calculating the expected arrival time (weekends and public holidays don’t count). All the transfer timeframes can be found in this article.
The transfer is pending
When you make a transfer, it can take longer to be sent to your recipient in some situations. This is known as a pending transfer. Unfortunately, there’s nothing we can do to speed up the process. It may occur for several reasons:
- Being sent on a weekend or bank holiday when there’s no processing
- Additional processing checks
- Additional information required
- Incorrect recipient details
- Currency or payment scheme used for transfer not supported by recipient or recipient bank
A transfer may remain pending for up to 72 hours. In most cases, a transfer will eventually be marked as completed after a few hours.
If the transfer fails and doesn’t reach the recipient, the transaction will be reverted, and the funds should be available in your Revolut account promptly. To learn more about the potential reasons for a failed transfer, read this article.
The timeframe has passed
Sometimes, recipient banks can take additional time of up to 1 business day to credit the funds to the recipient’s account. If both the clearing time and the timeframe has been exceeded, confirm the transfer details with your recipient and provide them with the transfer confirmation. You can download it after selecting your transfer in your transaction history, and tapping on the 'Download' next to 'Confirmation'. If the recipient bank confirmed the transfer wasn’t received, let us know and we’ll look into it further.
My transfer was reverted, and it still hasn’t reached my account
In the event of your outbound transfer being reverted but not reaching your account, you should request a return confirmation from the bank that reverted it. Most of the time, the recipient can request the document in a PDF form from their bank.