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My Ramp transaction is completed, but I didn't receive the funds. What happened?

If you have received a confirmation email from us with the blockchain transaction hash, then we've sent your crypto to you.

You can always check the blockchain explorer and make sure enough block confirmations have been completed for your payment to be confirmed.

If this has happened, but you still can’t see your crypto in your wallet, please try one of these solutions:

  • Check that the wallet address you’re viewing is the same address you specified for the purchase;
  • Make sure you check the correct network within your wallet. If you can’t see it, make sure to add it;
  • Make sure the token is imported to your wallet within the correct network.

If none of these steps work, please reach out to us and we’ll look into this for you.