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Freeze a card

If you've lost your card, suspect it was compromised, or notice suspicious transactions, freezing your card can protect your money and account. It prevents unauthorised use and allows us to investigate the problem.

Freeze your card in the Revolut mobile app:

  • Go to 'Home' on the bottom menu
  • Tap the card icon in the top-right corner
  • Choose the card you wish to freeze
  • Tap 'Freeze'

While the card is frozen, any card payments attempted with this card will fail. To unfreeze the card, tap 'Unfreeze' by following the same steps you used to freeze it.

Alternative ways

In the Revolut app:

  • Tap your profile icon in the top-left corner
  • Select 'Security' and 'Lost card'
  • Select a card and tap 'Freeze'

You can also contact us via the in-app chat or by calling our support team. The most up-to-date phone numbers can always be found on the Contact Us page of our website.

In the Revolut web app:

  • Go to the 'Home' screen
  • Tap the card icon in the top-right corner
  • Choose the card you wish to freeze
  • Click 'Freeze'

If you need help blocking or unblocking a merchant, read this FAQ in our Help Centre.