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Personal · Cards · Card order and delivery

I ordered a card and it didn't arrive

Your card order may take up to 5 business days to process before being shipped. Once your card is ready for shipping, you'll see an estimated delivery date in the cards section.

If the estimated delivery date has passed

If you selected express delivery when ordering your card:

  • Go to 'Home' on the bottom menu
  • Tap the card icon in the top right corner
  • Select the card you are expecting
  • Tap 'Track delivery' to view the estimated delivery date
  • If the delivery date has passed, you can request a replacement card by tapping 'Re-order this card'

If you need to reorder the card, confirm your address

Before placing your order, verify your address to avoid delivery issues. Common mistakes include incorrect postal code, missing door number, and missing apartment number.

Tracking information may not be available immediately after shipping. Allow some extra business days for the details to update in the app.

We’ll provide you with a tracking number if you opted for express delivery when ordering your card.