Need a hand?

We put our customers at the core of everything we do and always aim to bring you a great experience. However, if you're ever unhappy with the level of service we’ve provided or an experience you’ve had with one of our products, we want to hear from you and try to make things right.

You can submit a complaint via our online complaint form or by sending details of your complaint to formalcomplaints@revolut.com.

For immediate help with suspected fraud or an account at risk, email our dedicated team at report-fraud@revolut.com. Our dedicated teams will investigate the situation. Ensure you include all the information requested below.

• Your name and surname
• The phone number and email address associated with your account
• An explanation of the problem
• The date when the problem started
• Your preferred resolution for the problem

We'll acknowledge and review your complaint shortly after you submit it.

The resolution time to resolve a complaint may differ depending on the company providing the product or service and the nature of the complaint.

Once we receive your complaint, we send you a written acknowledgement that includes an estimated response time. You can find more information on complaint resolution timeframes in our Complaints Policy.

If you remain unsatisfied with our resolution, you can escalate your issue to the relevant external authority. The appropriate authority depends on which Revolut entity provides your product or service - check which Revolut entity provides which service in this FAQ. Complaints related to:

• account services provided by Revolut Bank UAB may be referred to the Bank of Lithuania. For more details, read our Complaints Policy.
• financial instruments and investments provided by Revolut Securities Europe UAB may be referred to Finanzombudsstelle Schweiz (FINOS). Learn more about this here.

If you believe you've been a victim of fraud or suspect your account is at risk, follow these FAQs in our Help Centre for troubleshooting steps or to get in touch.