Need a hand?

Just pop your question below to get an answer.

Accepted proof of address documents

We accept a variety of documents to verify your residential address. All documents must meet the criteria outlined in this FAQ in our Help Centre. Documents must contain a date and have been issued within the past 6 months.

Supported bank documents

  • Bank statements that include actual bank transactions
  • Credit card statements
  • Any other official correspondence from a bank
  • Note: Revolut account statements are not accepted

Supported residential documents

  • Utility bills related to your property, such as electricity, water, gas, local tax, landline telephone, broadband, and internet bills. Mobile service bills are not accepted
  • Lease or rental agreement signed by both the landlord and tenant

Supported government documents

  • Any letter or notification from the government or recognised public authority or servant
  • Receipt of pension benefits
  • Receipt of unemployment benefits
  • Receipt of housing benefits