Need a hand?

If you want to make a complaint about Revolut's investment services or products, contact us via our 24/7 in-app chat. We'll review it and try to make things right. Alternatively, you can make your complaint using this form, or you can email us at formalcomplaints@revolut.com. We need to know:

• Your name
• The phone number and email address associated with your account
• When the problem arose
• How you'd like us to put the matter right

To know more about how we handle complaints, you can read our Complaints Handling Policy on this page.

We’ll do our best to resolve your complaint. If you’re not satisfied with our response or explanations, you can contact us again to dispute the decision. If you’re still dissatisfied, you may contact the Bank of Lithuania, which investigates disputes out of court. See contact details below:

• Email: prieziura@lb.lt
• Mailing address: Legal and Licensing Department of the Bank of Lithuania, Totorių g. 4, LT-01121 Vilnius, Lithuania

You can learn more about out-of-court settlement of disputes between customers and financial market participants on this page of the Bank of Lithuania's website.

As an alternative, if you are a complainant residing in Switzerland and your complaint relates to financial instruments (stock, ETF, and other products offered by Revolut Securities Europe UAB), you may contact Finanzombudsstelle Schweiz (FINOS).

Complaints regarding accounts, paid plans, payments, refunds or other services provided by Revolut Bank UAB must be referred to the Bank of Lithuania. FINOS cannot handle complaints related to services provided by Revolut Bank UAB. Not sure who provides your service? Check this FAQ.

Further information on FINOS can be found in the FINOS Rules of Procedure on this page.