Need a hand?

Just pop your question below to get an answer.

How do I download my transfer confirmation?

Every time you successfully submit a bank transfer, you can download a transfer confirmation as a proof of payment receipt. If your transfer hasn't landed yet, you can share the relevant transaction Confirmation to your recipient to give to their bank — which can often speed up the process of tracking your transfer.

It includes:

  • Your name and account details;
  • Your recipient's name and account details;
  • Date the transfer was made;
  • Transfer amount.

To get a copy of your transfer confirmation:

  • Go to your Home tab;
  • Find and select the relevant bank transfer in your transaction history;
  • Click the 'Confirmation' / 'Download' button;
  • This will open up a PDF document that you can save to your device.