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Topics
Business · Merchant payments · Merchant disputes and chargebacks

Why is my Merchant account balance in negative?

A negative balance in your Merchant account can happen if you don't have funds in your Merchant account and a dispute is raised by one of your customers.

You can avoid having a negative balance by:

  • Responding to chargebacks promptly to try and resolve them as early as possible
  • Adding funds to your Revolut Business pocket
  • Reducing your chances of a chargeback by following the guidance in this FAQ