Need a hand?

Pre-authorisation allows you to place a temporary hold on a customer’s funds without charging them immediately. This ensures the customer has sufficient funds available and protects your business before you fulfill an order.

Unlike regular charges, this setup splits your transaction into two distinct parts: checking and reserving the amount first, then finalising the actual transfer later when you are ready to complete the service. This is useful for:

• Long-term reservations
• Deposits
• Hotel check-ins
• Car rentals

Before initiating any holds, the feature must be enabled within the POS application settings.

• Navigate to the 'More' menu on the POS App
• Click on 'Checkout' from the starting page options
• Locate the Pre-authorisation toggle switch
• Toggle the switch to ON (the toggle status color changes to blue)