Need a hand?

Just pop your question below to get an answer.

How can I cancel a Direct Debit?

To cancel or deactivate any future Direct Debit transactions:

  1. Go to PaymentsScheduled
  2. Select the direct debit you want to cancel
  3. Click Delete and follow the instructions.

Once a Direct Debit is cancelled, it cannot be restored.

Our support team is not able to cancel direct debits on your account. If you are unable to cancel a direct debit on your account yourself, you may still be entitled to a refund.