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My card deposit was declined by the bank, but the bank says there’s no issue

While processing the card deposit top-up, Revolut awaits a response from your bank. If the transaction is declined by the bank, there isn't anything that Revolut can do. You’ll need to check why the transaction was declined with your bank. Download confirmation of your failed transaction to share with your bank for more help. Ask for the Card Payments Division of the bank and give them the confirmation of the failed transaction so they can look into it for you.

To download your confirmation:

  1. Go to the 'Transaction history'
  2. Open your transaction attempt
  3. Tap 'Download' from the confirmation screen

If your bank’s support team is denying any issues, this could be due to a number of reasons:

  • There could be a communication delay between your bank’s card payments division and customer support team
  • Your bank may suspect the transaction is fraudulent and will need your authorization to allow it
  • The bank is facing a temporary technical issue that the support team hasn't been alerted about yet

Use another card or top up method to add money to your Revolut account

How to check why your deposit failed:

  1. From your 'Home' tab, go to your 'Transaction history'
  2. Tap the failed deposit
  3. Tap 'Get help' at the bottom of the screen for troubleshooting steps