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Declined card payment is not visible

This issue may be with the merchant or your payment method. Here are some tips:

Switch payment methods

  • In person: try chip and PIN, contactless, Apple and Google Pay
  • Online: enter details manually or use Apple and Google Pay

Use a different card

  • See available cards here
  • Create a virtual card here
  • Add another card from your Cards list to Apple or Google Pay

Fill out this form to help us fix the issue.

Learn more

If your physical card fails at one shop but works with Apple or Google Pay, try it elsewhere, as it could be a card reader issue.

If it still doesn't work, check for damage and consider ordering a replacement (fees may apply).