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I’m unable to verify my identity

Verification results might take up to 7 days to confirm and verify your Revolut account.

📝 Requirements:

  • Minimum 18 years old
  • Use a supported document
  • Document can't be expired, damaged or unreadable
  • Document photo must be clear and all the required details should be visible
  • Profile details must match information on document

❌ We do not accept pictures of screens/copies/scans of the document.

If your verification has failed, double-check if uploaded pictures are clear and readable without any blur or glare.

If your camera is not working and you cannot take photos, please use a different device. The documents have to be submitted in the Revolut app.

You may need to reverify the ID before we can migrate your account to our European entity.

  • Make sure you have the latest version of the app.
  • Tap on the notification you receive in the app, follow the instructions from the e-mail we've sent you.
  • Use a different device if your camera isn't working.
  • Submit documents which support your right to remain in the country.
  • We can't accept a driving licence as a valid ID.