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Why was I asked to reverify my identity?

Reverification can be requested for various different reasons. However, most of the cases are related to expired documents or to changes in the documents we can accept.

To re-verify your account, tap your profile on the top left of the screen → 'Account' → 👤 'Personal details' → 'Verify My Identity' and upload a picture of your document.

You can use the following documents:

  • Passport
  • National ID card

To meet the requirements for the selfie, check the article How do I upload a selfie?

If you receive any suspicious links or phone calls asking you to re-verify your identity, don't provide any information about your account.

👉 Remember that we’ll always get in touch via our in-app chat, and you can count on us 24/7 if you want to check the authenticity of a reverification request.