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Why is my account locked?

We know that it can be frustrating to be denied access to your funds. We are doing everything to finish the required checks and reinstate your account as soon as possible. We can’t provide a fixed time frame, each case depends on specific circumstances.

So what can I do if my account got restricted?

  • Follow the app's instructions to verify your identity or confirm financial information.
  • Ensure clear, valid and not expired documents are uploaded.
  • Prepare documents for recent transactions in case we need to verify them.

Most common reasons why you might be experiencing limitations:

  • Your account is temporarily restricted, please check the ID verification section in your app for any required document updates.
  • We asked to verify your funds, proceed with the steps described in this article.